Frequently Asked Questions
Important Information
Will I be in a room with people I don’t know?
Rooms with 3 people or less may be paired with other groups of similar size. Call/Text ahead to request discuss private experience options. A 1-ticket convenience charge will apply to private requests for small groups, dependent upon current demand, spot availability, and staffing.
Are all rooms suitable for children?
Our rooms are designed for families and groups of all kinds. Good, clean themes and games are what you will find in all of our rooms. Players of all ages must act appropriately, refraining from using the props as a jungle gym or playground. With that being said, if your child loves solving games and riddles, and you feel that he/she is mentally and behaviorally equipped to play an escape room game, then they are welcome to join you.
Children younger than 10, are not allowed to be left unattended in any portion of the game experience. They must be within reach of an adult at all times. Violation of this rule will result in dismissal without a refund.
What if I've never played an escape room before?
Great! You are sure to have a fun-filled hour at Mr. E's! You'll arrive about 15 minutes before your scheduled game so that you can fill out a liability waiver and chat with us about the game. We'll ask you a few questions so that we can have your game settings adjusted appropriately. Our goal is to provide an awesome, interactive hour for you and your group. Be thinking of a team name while you let your excitement build before your arrival.
​
Rooms are customizable in difficulty. However, it it Player responsibility to ask for hints/assistance. Please remember to ask for hints in a timely manner if you want a successful escape experience. Game Masters are trained to only assist when requested unless an emergency situation occurs.
Can I cancel?
If you've scheduled but suddenly have an emergency preventing you from showing up for your game, please email as soon as possible before the commencement time. We will be glad to reschedule your game. You may also cancel, however, all sales are final.
​
​
​
*Refunds are not available for any reason. Please ensure you are booking carefully, and for the correct number of participants. Please be sure you are intending to book with our location.
All sales are final.
​
Participants wishing to change their scheduled time, in hopes of securing a private event instead will adhere to the same refund policy. If demand allows, we will gladly switch your booked timing to attempt a smaller participant room but a convenience fee will apply to cover the original participant fee you moved from.
What are the rules?
Phones are not allowed inside the room for any reason. Lockers are provided, or you may leave them inside your car.
​
Props with GREEN dots will NOT help you progress in the game.
​
Please do not lift carpets, tables, chairs, or other large items from their original place.
​
Large items that can not be carried in one hand ( weighing less than 2lb) should NOT be removed from their location. Puzzles damaged by forced/accidental removal will result in a service fee which the participants are responsible for paying. An invoice for the service call will be given to the participant who booked the event with their card information.
​
Game pieces that are lost, damaged, broken, and/or taken off property will result in a fee for replacement. The fee is billed either directly from Mr Es Escape Rooms and/or our supplier.
Damage that occurred is the financial responsibility of the person who booked the experience with their card/name through our POS system and/or website.
​
Forceful opening, maneuvering, or manipulating any item inside of Mr E’s Escape Room location will result in immediate dismissal without a refund. Damage that occurred is the financial responsibility of the person who booked the experience with their card/name.
​
Sitting/Standing on items inside the room is strictly prohibited. Chairs are available for participants unable to stand the entirety of the experience.
​
Violation of these rules will result in the dismissal of the offending participant. If the participant is a minor, a parent must accompany them out of the room. Refunds will not be provided for dismissals in this scenario.
​
Children younger than 10 cannot be left unattended in any portion of the game experience. They must be within reach of an adult at all times. They can fully participate but must be within reach. Violation of this rule will result in dismissal without a refund.
​
Unless a prior accommodation has been arranged with Mr. Es staff- participants must be 18 or older. Unless they are with a party that has assumed responsibility for them ( Must be 18 to assume liability)
​
Are minors allowed?
Minors may participate in our experiences. We recommend the Pirate Ship for younger groups as it is our most interactive experience, guided by a Parrot named Polly. However, both rooms have a difficulty sliding scale to accommodate all players. An adult 18+ must remain on-site during gameplay for minors younger than 15 years of age. An adult must sign for any participant that is a minor.
What happens if we arrive late for our booking?
Late fees are charged to the original payment method or at arrival. The late fee charge is $15. Failure to comply with this policy will result in cancellation without a refund. We will not rush through briefings to expedite your entry to the room. The time will start running on the clock at your specified appointment time. Ex: Appointment time -12PM, you are expected to arrive at 1145AM. If you arrive at 1159, you will be charged a late fee of $15 and the clock starts at 12PM. This will include the briefing time that was supposed to occur at 1145AM. Please be on time.
Do you still have questions about how Mr. E's Escape Rooms works? Shoot us an email at admin@escaperoomfwb.com